I almost can’t believe it, but it’s still happening. It’s the year 2020 and business leaders are still saying things like “I need one or two senior Java resources.”

This word, “resources,” when used to refer to people, is damaging to your organization. There are very few cases where people working on a project are fungible assets in all practicality, but even in those cases, not recognizing them as human beings is insulting at best.

In the early ’00s, I worked for a start-up in the education technology space. It isn’t important what we did (and the company no longer exists), but my experiences there shaped my view of what management should be like.

The worst manager

Early on, there were only about six of us: the founder and president, whom I’ll call “Paul;” the CEO, whom I’ll call “Bill;” and four tech folks including me. Paul had hired Bill to manage the operations of the business so that he could, ostensibly, focus on the sales and customer relations.

Think of a time when you had a challenge in front of you that you were anxious or uncertain about.

Now think of one of those times when someonea parent, a manager, a coach, a teachersaid, “You’ve got this.”

How did that make you feel? Probably pretty good, right? It feels good when someone shows you that they believe in you. Especially when that person also knows how difficult the challenge is for you.

Right now, everyone is trying to understand what is happening and how to react. There are many things that we can all do, individually and socially, to fight racism, hatred, and violence in our communities and the country. This article isn’t about where to donate or protests to participate in or petitions to sign.

This article is about the one seemingly simple thing that we must all do. Especially if you are a manager, and especially today.

The computer and information technology sector is projected to grow faster than any other occupation over the next ten years.

As more and more people enter the field, the need for management grows, too. The software engineering field is notoriously fickle about hiring “outside managers,” and for good reason; research shows that the most effective managers not only understand the work of their teams, but can actually do the work, too.