As a member of the “leadership team” at the various companies I’ve worked for, a lot of my job was talking to people. Leads of other teams, engineers, “senior management,” and so forth.
Most of the time, those conversations went just fine, but occasionally we’d get stuck. There are two important ways in which a conversation can get stuck, and I call them “the logjam” and “the loop.”
It’s frustrating for anyone to feel like the conversation isn’t going anywhere, and sometimes that leads to conflict and distraction from solving the problem everyone came to solve, so here are my coaching-inspired tips for moving any conversation forward.